Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping with us. We want you to feel confident when ordering from our store. If something is not right, please contact us and we will do our best to help.

Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items not caused by shipping
  • Items returned without original packaging
  • Customized or made-to-order items
  • Final sale or clearance items, if marked as non-returnable

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent
  • The product has a verified defect

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original product if eligible and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped.

Contact Us

If you have any questions about returns or refunds, please contact our support team:

Email: snake1996info@gmail.com
Support: snake1996info@gmail.com